Reaction to vandalism

Having a conversation | Atomic

Find similiar patterns:

Preamble

Type

Atomic Pattern; preventing robot bullying

Ranking

** (initially validated through empirical user studies)

Version

Author

Selina Layer (selina.layer@iao.fraunhofer.de), Kathrin Pollmann (kathrin.pollmann@iao.fraunhofer.de)

Design Challenge

Interaction Situation

During human-robot interaction, situations can arise where the user assaults the robot out of frustration or anger, e.g. by kicking or hitting it. If this behavior is carried out repeatedly or with force, it becomes vandalism. If a user commits vandalism against the robot, it should react immediately and protect itself to prevent further damage. The urgency for an immediate intervention is high.

Communication
Goal

“Stop harming and attacking me.”

Design Solution

Solution

The robot’s reaction to vandalism should be a direct and strong message. This we propose to combine speech output with additional behavior (sound and other visualization) to emphasize the communication goal. One combination of multi-modal behavior is proposed because it showed significantly higher effectiveness than others. A) Informative behavior: Speech output “I will contact my control center” + visualization of establishing a connection on a screen to emphasize that the robot is now pressing consequences for legally unacceptable behavior of the aggressor. The described reaction of the robot refers to a way to communicate with the aggressor in situations of vandalism. In addition, it is also advisable to implement technical solutions to automatically detect and report activities of vandalism, so that human operators can step in and prevent damage.

Rationale

Humans usually fear consequences or being caught during criminal activities if committing these. Actually being caught and knowing it normally interrupts criminal activities due to self-protection reasons.

References and
Context