Not understanding

Having a conversation | Composed | General communication

Find similiar patterns:

...

Preamble

Type

Composed Pattern, Having a conversation

Ranking

** (initially validated)

Version

1

Author

Kathrin Pollmann (kathrin.pollmann@iao.fraunhofer.de)

Design Challenge

Interaction Situation

The user has made an input. The robot indicates that it is aware that the user made the input and registered that input but could not interpret it. This could be either due to failure to record the input or to extract its semantic meaning. In social interaction it can happen that an utterance or non-verbal behavior is not understood by the interaction partner. In this case, clarification or repetition is required.

Communication
Goal

„I know that you just provided some information, but I do not understand. “

Design Solution

Solution

Let the robot express that:
  • It directs its attention towards the user using a user-oriented positioning in the room, letting robot and user face each other (Attentive).
  • The information recording or processing failed using an unambiguous light or sound signal (Input processing failed, https://pattern-wiki.iao.fraunhofer.de/?p=850).
  • Its operation mode is setting the status light to permanently glowing (Operation mode on).

    • Rationale

    Signaling failed processing of user input requires two sub-actions: facing the interaction partner to signal that your attention is focused on them and indicating that the information processing failed. The latter is widely associated with a blinking, red-colored light, or alarm sounds. Further details on how to use these communication modalities can be found in the description of the Atomic Pattern “Input processing failed”. Also see the Atomic Pattern “Attentive” for reasoning behind the attentive behavior of the robot

    References and
    Context

    Needs: Attentive AND Input processing failed AND Operation mode on

    Opposed patterns: all other composed patterns – two composed patterns can never be executed at the same time

    Light

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

    Sound

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.