Listening
Having a conversation | Composed | General Communication
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Preamble
Type
Composed Pattern, Having a conversation
Ranking
** (initially validated through empirical user studies)
Version
1
Author
Kathrin Pollmann (kathrin.pollmann@iao.fraunhofer.de)
Design Challenge
Interaction Situation
The user is telling the robot something. The robot provides feedback that it is aware of the user talking and that is recording the spoken information.
Communication
Goal
“I am listening to what you are currently saying.”
Design Solution
Solution
Let the robot express that: • It directs its attention towards the user using a user-oriented positioning in the room, letting robot and user face each other. (Attentive) • It is currently recording spoken information from the user by highlighting the recording sensory organ (microphones or ears). (Speech recording) • Its operation mode is <on> setting the status light to permanently glowing. (Operation mode on)
Rationale
The act of listening to an interaction partner requires two sub-actions: facing the interaction partner to signal that your attention is focused on them and indicating that you are taking in and processing the information provided. In human-human interaction the latter is often expressed implicitly by signals of attention (eye contact, tilting the head to the side). In HRI it is especially important to make the information processing explicit, as a) the user otherwise cannot know that their speech input is processes at the moment and b) speech recording might require special informed consent, causing potential privacy issues. Further details about these two sub-actions can be found in the descriptions of the Atomic Patterns “Attentive” and “Speech recording”.
References and
Context
Needs: Attentive AND Speech recording AND Operation mode on Opposed patterns: all other composed patterns – two composed patterns can never be executed at the same time
Light
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